Thirty days, no questions asked. If the protocol doesn't work for you — or you simply don't want it — email us within 30 days of your purchase and we'll refund you in full. You don't have to explain yourself, and you keep the files.
Why we offer this
The book asks you for seven honest nights before you judge it. That's a fair thing to ask, but it only works if trying it costs you nothing. So the guarantee is longer than the protocol needs — thirty days gives you time to run the full week, have the wobble night, and still decide it wasn't for you.
How to request a refund
Email smartlabs.support@avabenet.com from the address you used at checkout, with the word refund in the subject line. That's the whole process. You don't need an order number, though it helps if you have it.
How long it takes
- We aim to reply within 2 business days.
- Once approved, the refund is issued to your original payment method.
- Your bank or card issuer usually takes a further 5–10 business days to show it. That part is out of our hands.
What you're entitled to by law
This policy sits on top of your legal rights — it doesn't replace them.
If you are a consumer in the UK or the EU, you normally have a 14-day right to cancel a purchase. Because this is digital content delivered immediately, you are asked at checkout to consent to instant access and to acknowledge that doing so ends that automatic 14-day right. Our 30-day guarantee applies regardless, so you are not worse off either way.
Order bumps and bonuses
If you added the Evening Wind-Down Checklist, or any other extra, at checkout, it is covered by the same 30-day guarantee. Refunding the main product refunds the extras with it, unless you ask us to keep one of them.
Repeat purchases
We refund gladly. We also reserve the right to decline a refund where there is clear evidence of abuse — for example, repeatedly buying and refunding the same product, or reselling and distributing the files. This is rare and we would always contact you first.
Chargebacks
If something has gone wrong, please email us before contacting your bank. A refund from us is faster than a chargeback, and we would much rather fix it directly.
Questions
Anything unclear, email smartlabs.support@avabenet.com and a person will answer.